Adrian Clark

"A&E / UTC is big. There are four separate areas for resuscitation, major illness/injury, minor problems, and children <17. The same doctors work in all 4 areas. That's why you sometimes have to wait."

"If you have been sent to A&E with a letter after seeing your GP, you will see a specialist more quickly - but only if the GP also phoned the specialist in advance to tell them you're coming."

"In the emergency department, patients aren't seen in strict time order. Those who are more seriously unwell or injured are prioritised, as are young children."

"Pricey but great food. I know it's a steakhouse, but you don't have to eat steak: I had halibut in lemon creme fraiche - maybe the best fish I've eaten in my life."

"The Warden's open office sessions (walk-in "surgeries", no appointment needed) are advertised at http://openoffice.connaught-hall.org.uk"

"Look out for the many "blue plaques" on buildings that indicate a site of cultural or historical significance."