Jen Dudley-Nicholson

"Rude staff. Don't bother."

"Forget chips. Order a sunny salad meal and get the sesame dressing."

"Run, don't walk, to the Elemis spa and book a 15-minute massage before your flight."

"Gates 5, 6, 16-21 with Qantas are all down the long corridor. It's a good idea to walk down there just before boarding starts."

"Ask for a room with a bridge view."

"Service can be efficient or downright terrible depending on the day. Prepare to wait."