It is what it is. Good stick to your ribs food at a reasonable price. The amount of food may be more than you should have in one sitting, so don't be afraid to plan your sides as a meal for later.
Refusal to fix a to-go order in the "regular" line is a sure way to piss off hungry customers. Especially when you hardly have any food. Don't bother seeing a manger she is just as remedial!!!