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- Aidateddy ZahiriApril 29, 2018Love the room. Bfast buffet was good. Lots of choice. My kids love the pool and we’re absolutely LOVE the claw machine. Lol! Bed was comfortable. Bath was fair. Good service by the lift boy👍🏻
- Hidayah LatifJuni 5, 2013hotel is good.same building with the shopping mall.so that easier for shopping eventhough you have no transport. we can spend day at waterpark and night watching movie at MBO cinema! 4.5stars ;)
- Please opt for Renaissance Hotel or DoubleTree. Their rate is about the same (or slightly higher) but the service and facilities you get are definitely much better than what you'll get at KSL.
- ..hayoO..don't be soo kiasu to switch on your a/c at the the entrance of the lifts!..your lif honestly suck..since it take along time for us(guests) to go to our floor by gettin' any vacant lif..
- Nicolette Anne Roszellene TeoOktober 31, 2016Good for cheap rates you get on booking apps and being conveniently located at a mall, the service and food is not a go to. Ordered a caesar salad and Pizza Fruitti de Mare and they screwed it twice
- Thomas SKSApril 22, 2014Very nice and big swimming pool. Very fun for children cause it just designed like a dinosaur park. No hotel here can beat KSL Hotel for the swimming pool.
- Thomas SKSApril 22, 2014The room space is smaller if compare with Mutiara Hotel, Mutiara Hotel rate is cheaper. But here is more convenient because attached with shopping mall, no need drive out for dinning or chilling out.
- Azreen AzmanDesember 24, 2012I had a wonderful trip at this hotel. Well, its a new hotel but the service has improved. The room is very comfortable, but i just dont like the area. Pasar Malam near to hotel? Ayoyoyo, pitams! Hihi
- ..first and foremost..what's up with its lift?!..bloody small to squeeze more than few peeps with their baggagè and bloody confusin'!..
- Nice hotel with reasonable rate ! Services frm the front desks is so helpful ~ all the staff is so friendly with greeting whenever u see any1 of them ~ *thumbs up*
- Good room, clean place. Very new. But this place has too much Chinese tourist that causes long check in queues during peak hours. Same goes with the breakfast buffet. Wifi unstable.
- ku jeenJuni 9, 2014I'm satisfied staying here..will come back again.the room was awesome.the shower n toiletries was good.buffet awesome also.just improve lift system.so slow..
- Gorgy NadApril 24, 2019My room been upgraded to deluxe room on 24th floor and its spacious! Love it!
- the queue in this hotel for "check out" also takes long time so please be aware of that when you want to check out from this hotel
- raihnrslnDesember 27, 2014We stayed at the apartment. It was okay, quite spacious for big family. But..*sighh* the check in took about an hour. The elevators were very very veryyy slowwwww omg please do something!
- Thomas SKSApril 23, 2014Breakfast here has more varieties of choice if compare with Mutiara Hotel & Paragon Hotel. The space of the restaurant is bigger than them also.
- ChristinaOktober 16, 2015Get the best last minute rates on KSL Hotel at HotelQuickly App(Anroid/iOS). 20-30% cheaper than Agoda, Booking etc. Plus, Get RM50 OFF your booking by redeeming voucher code – NBHOR. Cheers!
- ..dunno hw on god green erth thy apprvd its elevators system as well capacity..yea it's a rsidency type of place but..not all of this occupants (private) ownd..mst of it belong to KSL..
- Isaac YapDesember 6, 2014One of the most famous local hang out place. Wide selection of food, fashion and accompanied by events from time to time.
- we always do our events here but everytime i am here, the staffs is never friendly & incompetent. no smiles, always a mistakes here and there. u dont feel like u are welcome. bad customer service.
- Hi-tea buffet aka lunch buffet priced at rm38.00++ it was very cheap compared to the varities of foods served! The foods were excellent!
- Breakfast are bad. Room considered ok with the price. Tower 1 has the nice view of JB.
- Selvie TjenJuli 1, 2013The hotel is really nice comfy and the most important thing that we can't wait to go to Legoland the next day :))
- Joni HartaJuli 7, 20135 stars hotel but not like 5 stars hotel, service is'nt good..can't like mercure or else...but easy find chinesse food around the hotel and side by side mall so easy shopping...
- Rm 2233 - wif tub. Rm 1942 - awesome. Rm1746 - grd super king 👎. Aircond X cold. Door faulty - weak battery. Tv remote weak battery. Curtains 👎Bed and pillows NOT v comfy as superior king rooms.
- Henry WongJuni 7, 2013Rooms are new & clean, not enough lifts though. Plan ahead, or u'll end up waiting at the lift lobby at peak hours
- Thomas SKSApril 22, 2014The bed and the pillow is very comfortable. Normal rate for 2 persons share room (2 beds inclusive of 2 breakfast) is RM300 over. Corporate rate is cheaper.
- Solly SalihahMei 17, 2013The hotel is very nice, comfortable and close to the singapore. delicious food:)
- For all my guests who stay in our hotel , kindly forgive our staff due to our bad service and all others thing , We are trying to improve our hospitality and give a good service to you all .
- Red TorresMei 3, 2013Hotel is fantastic. However, it will be nicer if this is not surrounded by houses and factories.
- M Fadzril FaezDesember 22, 2014The infinity pool at Level 7 opens from 8.00am to 8.00pm. But, it will close down if rain.
- Location is good with KSL Mall in the same building. Considering it is a new hotel but the room's wallpaper started to peel off. Front office staff was friendly and polite.
- Lift plunge! No bell! Guard was with us in the lift! Walkie talkie doesn’t work! Hp no reception! If the world is coming to the end, hiding in Ksl is one of the worst idea! No one even realised!
- There is a night market in front of the hotel on Monday night
- leslie leslieMei 12, 2012Great hotel. but check in timing is way too slow. no safe box. no bathroom slippers. no cable tv. but overall. nice room and near shopping
- Mohamed Faisal Abdul HamidJuni 2, 2015Slow service, weird location .. Lift is damn slow and always full.. Not a good place to go especially on monday, part of the roads blocked due to the pasar malam .. (Funny how authorities approved it)
- nice room, the king size bed felt like larger than normal king size bed
- Teik OwJuni 9, 2014If you want to go to Universal Studios by booking through this hotel, be prepared to wait. Endless. Hotel staffs are NOT scheduled specific. Also, bus driver makes deviation from schedule. Idiots.
- check in at this hotel takes 45 minutes to hours and you need to take queue number similar going to the bank :p
- They actually checked in someone else into my room before I arrived and asked if that person is my friend. Epic win.
- Alfian AnuarDesember 29, 2012Claims to be 5 star but service is poor. Very long check in time, morning paper not given, no refrigerator in the deluxe room. Deluxe room in tower 2 is small. Paragon and Selesa has bigger rooms
- Christina ClaireJuli 23, 2013this s 2nd time i check in here, i already book for 2nd stay but reception said i din make any booking luckly stil got available room.. service very poor, they answer call more than 3 ring call..
- 1st day of 2023 & a full capacity operating lift plunged from lvl 2 to ground.d impact was scary &it’s nothing like any1 had experience it before.Next worst thing that happened is,bell doesn’t work!
- when you come to johor bahru, this hotel is recommended for well located but the service is not good
- Alvin LooSeptember 25, 2013Overall is good except for the wifi speed. It's should be rated as 4-stars instead of 5.