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- I've travelled to many places, stayed at a lot of hotels in other countries. I can confidently says that this hotel got the worst front office. To say check in is extremely slow is an understatement.
- Omar MyxbluesOktober 1, 2013Penginapan kira ok ok ler.tang makan yg pyh sket, nk belasah kt hotel,x berapa nk masuk,nk makan makan kt tepi tepi hotel mmg x do ler
- sook yee h'ngDesember 9, 2013A convenient location only. Other services are bad for example slow check in procedure, dusty room, dirty with stained bedsheet, have to request both towel if u stay >1night, bad house keeping service
- Preama KandiahMaret 22, 2014The Business Centre is unprofessional not focused on their job and make customer wait and go back and forth due to incomplete service overlook!
- Aflina AnuarFebruari 3, 2019Bell boy very slow, wait so long. Elevator also slow need to improve. Breakfast so so. Never check in again here
- IrmanJuni 7, 2013Luckily I didn't experience the slow check in as others did. Staff was friendly as well.
- Serve wide selection of food @ Infusion Cafe & Restaurant.
- Barry LimApril 27, 2013Feels like staying in a Genting hotel. Low quality fitting in rooms, very messy environment and not cheap either! Better at Mutiara if you want a 'proper' hotel.
- zephyrousOktober 16, 2012Poor experience with this hotel. Second time here and still consistent with t poor experience. Dirty toilets, peeling wallpaper, slow check in time, hair on floor, etc. Not coming back anymore!
- Kevin SunMei 6, 2012Breakfast was acceptable, pool not open yet. Waited 30 mins to check-in & 60 mins to checkout. Unacceptable service! 11@century much better!
- Thomas SKSApril 22, 2014The wifi here is very slow, and desk Internet port is not provided while Mutiara Hotel does.
- Farah RamlehMaret 15, 2013Claim 5 stars hotel! But service like a 1 star! VERY bad service! Had to wait for check in for 3 hrs bcoz they cannot make up the room fast enough!
- Kelvin ChanJuli 13, 2013Dirty! Stains on the floor... similar stains in the toilet like never washed... stink as well! Otherwise okay, definitely not worth the price and expectations!
- Princes PaleroAgustus 6, 2014Convenient as they have their own shopping mall but staffs have poor customer service.
- For new hotel poor quality in room. TV cable line broke and bad lighting. Other than the mall I'll go back to the Mutara down the street.
- Hotel was sucks. Zero maintenance and stains on toilet wall. Horrible!
- Very bad service. Slow front desk. Waited more than 1hr. Dont pick up intercom call. Whole tower aircond malfunction for the night. Nightmare !!
- Andre OentoroJuli 7, 2013Not really 5 star hotel, around 3,5 lah ... small room, uncool bathroom. But it's cheap.